Our products are designed to enhance your lifestyle and simplify daily tasks. From cutting-edge refrigerators to energy-efficient washers, we have everything you need to equip your home. With a focus on quality and performance, we ensure that each appliance meets the highest standards.
Our Warranty packages guarantee your satisfaction and peace of mind.
Our warranty covers any breakdown that isn't caused by customer misuse or accidental damage. In some cases your warranty may become void!
If you are unlucky enough to experience a breakdown we will come out to the machine to diagnose what the problem is and order the necessary parts (we will only fit genuine parts supplied by the manufacturer) when the appliance has been repaired we will start the warranty period again to ensure piece of mind and a new receipt will be issued.
If no fault is found, the customer has installed the appliance incorrectly, foreign objects stuck inside, blockages etc or is found to be misuse of the appliance then the customer will be charged a flat rate of £65 (inc vat) plus any parts required!

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Washing Machines:

The biggest killer of washing machines is overloading, only fill your machine 25-75% of its capacity.
Not Draining?
When moving to a new property whether it being a new build or a used property, the landlord/estate agent will cap off the under sink drainage system, this is usually a blue cap that has to be removed or sometimes its replaced altogether because they have lost the cap, some new ones are simply moulded blank and have to have the end cut off before use, so if you have just moved into a property and the machine wont drain from the first time you have used it then this is almost definitely the problem!
If you have a draining issue at a later period be sure to check the filter (before you remove the filter make sure you have adequate towels or a bowl ready to catch the water that will come out from the sump or the whole contents of the drum if its stuck full of water!)
The washing machine filter should be cleaned every 3 months followed by running a cottons 90 degrees cycle or drum clean programme depending on model
Unbalanced Load Protection:
Are your clothes not completing a spin cycle and coming out dripping wet?
All washing machine models are fitted with this safety feature however applies more to models with larger drums.
you may find that your machine takes a very long time to complete a cycle or won't spin at all when washing very small loads or a load of lighter items with one heavy garment in the laundry load. All machines should only be loaded between at least 25% and no more than 75% capacity to function properly and give best washing/spinning results.
Noisy:
Some models are significantly louder than other this doesn't always mean there is a problem with your appliance however make sure your machines feet are level so the machine doesn't rock and refer to "Unbalanced Load Protection" (paragraph above this one)

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Washer Dryers (2 in 1 models. Wash & Dry)

Refer to whole washing machine paragraph (the paragraph above this one)
All washer dryers can only dry half a drum of laundry!
Only fill washer dryers 50% when performing a drying programme!
The biggest killer of washer dryers is overloading, only fill your machine 25-75% of its capacity (wash only)

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Tumble Dryers:

The biggest killer of tumble dryer is neglecting the filters!
the lint filter in the door should be cleaned after every cycle without fail (on all models), for condenser and heat pump models there is also a heat exchanger filter located at the bottom left of the machine that should be cleaned monthly with a garden hose or shower (you don't have to wait for it to dry before re-inserting it), the water tank should also be emptied after each cycle, this will ensure reliability of you appliance and ensure efficiency!
Understand what heat pump technology is before purchasing!
heat pump tumble dryers function in a similar way to your fridge freezer at home (which also means heat pump models must be left to stand for at least 4hrs after being delivered to allow the gases and oils to settle within the compressor and to prolong the life of the compressor!) you obviously have the cold part inside the fridge and then on the back most models will have that radiator on the back that disperses the heat that the fridge has removed from your food. Heat pump tumble dryers also have a compressor with refrigerant in them, heat pump models don't have a heating element, it uses the hot part of the system (same as the radiator on the back of a fridge) to heat the laundry and the cold part to turn the steam into water so it condenses the water into a tank the same as a standard conventional tumble dryer.
All tumble dryers A rated for energy efficiency and above are heat pump technology models, anything B rated and below are standard conventional models.
Heat pump models can use as little as 11p per cycle however they do take considerably longer to do a cycle, for example the first 20-30 mins of the drying cycle is just pre-heating however because they don't get as hot as standard models it prolongs the life of your precious clothes without blasting them with such harsh heat.

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Cookers:

All cookers have to be hardwired!
Do not fit to a normal 13 amp plug!
All full size freestanding cookers use up to 32amps of electricity!
Did you know:
In the event of a power cut (most models with an LCD display or time clock) you will have to set the clock again to use the main oven as the main oven will appear dead when first re-connected to power.

Refrigeration:

All refrigeration must be left to stand for at least 4hrs after being delivered to allow the gases and oils to settle within the compressor and to prolong the life of the compressor!
Did you know:
Cold weather affects refrigeration worse than a heat wave summer!
Not all models are designed to be put into an outhouse, shed or a building where the ambient temperature drops below 5°c (ask a member of staff if you're unsure)

Carrying/transport of appliances:

If for any reason you wish to move your appliance this is which side it should be lent to or lay down for whichever reason:

Washing machines, washer dryers and tumble dryers:
These Appliances should only be lent to the left hand side (tumble dryers should never be lent back or to the right under any circumstances! As this allows water from the water system to enter the heating element causing a malfunction of the appliance.
Tumble dryers with heat pump technology must be left to stand for at least 4hrs before and after moving/transporting.
Cookers:
Any cooker should be lent back when transporting.
Refrigeration (is a little more complex):
Refrigeration must be left to stand for at least 4hrs before and after moving/transporting.
Any type of refrigeration should only be lent or lay down on the side which the cut off point of the compressor points to (so when the appliance is lay down in the correct manner the cut off point should be pointing down to the floor.
Look at the image below, looking at the fridge from the back the cut off point points to the right of the fridge so it should be lent in that direction so that it points down to the floor:

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